The Consular Section of this Embassy is committed to serving you with courtesy and respect. If you have any complaint about the treatment you have received in either section, please write to me at the following address:
 
Ms. Ruth Owens
HM Consul
British Embassy
10 Smolenskaya Naberezhnaya
Moscow 121099
 
Please mark the envelope and letter 'PERSONAL'. If the complaint refers to me personally please write to Hugh Evans, Consul-General at the same address. We aim to reply to your complaint within three working days whenever possible.
 
We ask you to treat our staff with the same courtesy and respect that we are committed to serving you. We shall not deal with visitors who act aggressively or use offensive language.
 
Ruth Owens
 
Ruth Owens
HM Consul
British Embassy
Moscow